Kensington Natural Smiles : Susan Ho, DDS
10405 Montgomery Ave, Kensington, Maryland, 20895
Patients generally love the warm, homey atmosphere and the gentle, professional care provided by Dr. Ho and her team. Many highlight the practice's ability to make nervous patients feel comfortable. However, there are recurring complaints regarding administrative issues, specifically around insurance transparency and scheduling conflicts, which have left some long-term patients frustrated.
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Clarify your insurance coverage and out-of-network status directly with your provider before your first visit to avoid surprises.
✓ What Works Well
- Gentle and professional dental care
- Welcoming and homey office environment
- Great for patients with dental anxiety
✗ Areas to Improve
- Issues with insurance transparency and billing
- Scheduling and administrative communication problems
- Reports of inconsistent front desk service
- Do you accept Medicaid?
- Are you a pediatric-only practice?
- How do you handle insurance billing?
Dr. Ho is incredibly compassionate and thorough.
The office is bright and clean, but the billing is confusing.
They really take the time to explain every procedure.
- Category Health & Medical
- City Kensington
- State Maryland
- Postcode 20895
- Country United States
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