Kent Valley Optical
407 W Gowe St, Suite 103, Kent, Washington, 98032
Patients are deeply divided. Many appreciate the affordable, no-frills care and the kind optometrist, but the front desk service is a major pain point. Long wait times, rude interactions, and rigid scheduling policies have left many feeling like an inconvenience. It is a spot on example of a clinic that provides essential service but struggles with basic hospitality.
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Call early in the week; the front desk is notoriously difficult to reach on Fridays.
✓ What Works Well
- Affordable pricing
- Kind optometrist
- Accepts state insurance
✗ Areas to Improve
- Rude front desk staff
- Poor communication
- Long wait times
- Do you accept Medicaid?
- Why is it so hard to reach someone by phone?
- Can I pick up my glasses on weekends?
Receptionist needs a serious attitude adjustment
The doctor is great but the admin side is a mess
Great bang for the buck if you can handle the service
- Category Health & Medical
- City Kent
- State Washington
- Postcode 98032
- Country United States
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