Kentuckiana Foot and Ankle: formerly Kentucky/Indiana Foot and Ankle Specialists
2818 Grant Line Rd, New Albany, Indiana, 47150
Kentuckiana Foot and Ankle is generally well-regarded for its clinical care, with many patients reporting successful treatments and relief from chronic pain. Dr. Ahmed and Dr. Seyal receive high praise for their kindness and expertise. However, the practice is plagued by significant administrative issues, including billing disputes, rude front-desk staff, and poor communication regarding follow-ups. Patients often feel the clinical care is top-notch, but the office management is a major pain point.
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Keep detailed records of all payments and insurance EOBs, as the billing department has a history of sending paid accounts to collections.
✓ What Works Well
- Highly skilled and compassionate podiatrists
- Effective treatment plans for foot and ankle issues
- Clean and well-equipped facility
✗ Areas to Improve
- Persistent billing and collections issues
- Unprofessional and rude front-desk staff
- Poor communication regarding prescriptions and follow-ups
- Why am I receiving bills for services already paid?
- Can I see the same doctor for every visit?
- Why is the front desk so difficult to deal with?
Great doctors, but the office staff makes me want to leave.
Finally pain-free thanks to Dr. Ahmed.
Billing department is a nightmare.
- Category Health & Medical
- City New Albany
- State Indiana
- Postcode 47150
- Country United States
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