33 Patriot Dr, Bardstown, Kentucky, 40004
Brent Smith is highly regarded as a loyal and honest agent who goes the extra mile for his clients. Many customers appreciate his accessibility, noting he often responds to texts and calls outside of standard hours. The general consensus is that he provides great value and is a strong advocate for his policyholders. However, there are some concerns regarding the broader Kentucky Farm Bureau processes, specifically regarding rate increases and administrative hurdles during cancellations. Despite these corporate-level frustrations, Brent himself remains a favorite.
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Brent is known to be very hands-on; don't hesitate to reach out to him directly for complex issues.
✓ What Works Well
✗ Areas to Improve
Brent is the best agent we've ever had.
He even helped me find a plumber on a Sunday.
Great agent, but the company processes can be tricky.