Kentucky Farm Bureau Insurance - Brent Smith
33 Patriot Dr, Bardstown, Kentucky, 40004
Brent Smith is highly regarded as a loyal and honest agent who goes the extra mile for his clients. Many customers appreciate his accessibility, noting he often responds to texts and calls outside of standard hours. The general consensus is that he provides great value and is a strong advocate for his policyholders. However, there are some concerns regarding the broader Kentucky Farm Bureau processes, specifically regarding rate increases and administrative hurdles during cancellations. Despite these corporate-level frustrations, Brent himself remains a favorite.
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Brent is known to be very hands-on; don't hesitate to reach out to him directly for complex issues.
✓ What Works Well
- Highly accessible and responsive agent
- Strong advocate for clients
- Personalized service and advice
✗ Areas to Improve
- Corporate rate increases
- Cumbersome cancellation processes
- Lack of transparency on policy changes
- Why did my premium increase?
- How do I cancel my policy?
Brent is the best agent we've ever had.
He even helped me find a plumber on a Sunday.
Great agent, but the company processes can be tricky.
- Category Financial Services
- City Bardstown
- State Kentucky
- Postcode 40004
- Country United States
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