8353 S Memorial Dr, Tulsa, Oklahoma, 74133
This agency has a very mixed reputation. While some customers appreciate the friendly and helpful service, many others report significant frustration with communication, billing errors, and difficulty reaching a live person. The claims process is a major point of contention, with several users describing it as slow and unresponsive. While some find the rates competitive, the overall sentiment is quite negative, with many clients feeling let down by the company's lack of transparency and responsiveness. It's a location that seems to struggle with consistency and customer support.
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If you have a claim, document every interaction and consider escalating to a supervisor if you don't receive a timely response.
✓ What Works Well
✗ Areas to Improve
Customer service is consistently frustrating.
Billing issues are a major pain point.
The company feels disconnected from member needs.