Kevin Mak - GEICO Insurance Agent
563 Farrington Hwy, Suite 105, Kapolei, Hawaii, 96707
Reviews for Kevin Mak's GEICO agency are highly polarized. While some clients praise the affordable rates and helpful individual agents, many others report significant frustration with the claims process, difficulty reaching the office, and perceived rudeness. The agency seems to struggle with consistency, leading to a mix of 'best service ever' and 'worst company ever' feedback.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Clients often find more success by specifically requesting certain agents who have built a reputation for being helpful.
✓ What Works Well
- Competitive and affordable rates
- Some agents are very professional and helpful
- Easy online/app experience for some
✗ Areas to Improve
- Difficult to reach the office by phone
- Frustrating and slow claims process
- Reports of rude or dismissive staff
- Is it easy to file a claim?
- Why is it hard to reach a local agent?
William Loft was great and made the process easy.
The claims process felt dismissive and unbalanced.
Impossible to get through the IVR system.
- Category Financial Services
- City Kapolei
- State Hawaii
- Postcode 96707
- Country United States
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