Key Family Dentistry
8604 Smyrna Pkwy, Suite 100, Louisville, Kentucky, 40228
Patients generally find the staff to be friendly and professional, with many praising the dentists for their skill and gentle approach. However, there are some reports of poor communication regarding insurance and billing, which has led to frustration for some patients. Overall, the clinical care is highly regarded, but the administrative side could be improved.
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Always confirm your insurance coverage and any potential out-of-pocket costs before your appointment.
✓ What Works Well
- Friendly and professional staff
- Gentle and skilled dentists
- Clean and modern facility
✗ Areas to Improve
- Billing and insurance communication issues
- Occasional rude staff
- Inconsistent communication
- Do you accept my insurance?
- Why is the billing process so confusing?
Dr. Key is very gentle.
Staff is friendly but billing is a mess.
Great care, but watch out for hidden costs.
- Category Health & Medical
- City Louisville
- State Kentucky
- Postcode 40228
- Country United States
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