Key Ford of Hazleton
1112 N Church St, Hazleton, Pennsylvania, 18202
This dealership has a very polarized reputation. Many customers praise the sales team for being friendly, transparent, and easy to work with. However, there are significant and recurring complaints about the service department, including poor communication, long wait times, and questionable repair quality. It seems like a place where the sales experience is great, but service can be a major headache.
We analyze 77 public reviews for Key Ford of Hazleton using our data models and filter out spam to highlight only authentic feedback.
If you are buying, the sales team is highly recommended, but you may want to look elsewhere for service.
✓ What Works Well
- Friendly and transparent sales
- Easy buying process
- Good deals
✗ Areas to Improve
- Poor service communication
- Questionable repair quality
- Long wait times
- Why is my service delayed?
- Can I get a loaner car?
- Why was I charged for this?
Sales team is great
Service department needs work
Hit or miss experience
- Category Automobile
- Neighborhood Hazleton
- City Hazleton
- State Pennsylvania
- Postcode 18202
- Country United States
