Food & Beverage · Fast Food Chicken

KFC

5603 Preston Hwy, Louisville, Kentucky, 40219

Google Maps Updated: 18 May 2026
Authenticity Score: 60/100
About

This KFC location is frequently cited for poor service, long wait times, and inconsistent food quality. Many customers report rude staff, missing items, and issues with food being undercooked or stale. While there are occasional positive reviews, the overwhelming sentiment is one of dissatisfaction. It is often described as a location that needs significant management intervention to improve its standards.

Our Review Process
20
Most Relevant
12
Newest
20
Highest rating
20
Lowest rating

We analyze 72 public reviews for KFC using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 50/100
Value for Money 45/100
Pro Tip

Check your order thoroughly before leaving the drive-thru; missing items are a common occurrence.

Service: Very slow
Consistency: Poor
Pros & Cons

✓ What Works Well

  • Good chicken when fresh
  • Occasional friendly staff
  • Convenient location

✗ Areas to Improve

  • Extremely slow service
  • Rude and unprofessional staff
  • Frequent food quality issues
Frequently Asked Questions
  • Why is the wait time so long?
  • Is the chicken fresh?
  • Why are they always out of items?
User Feedback

Avoid this place if you're in a hurry.

The staff is consistently rude and unhelpful.

I've had multiple bad experiences here; never going back.