12827 Pearl Rd, Strongsville, Ohio, 44136
This KFC location struggles with significant consistency issues, ranging from cleanliness concerns to reports of rude staff and long wait times. While some customers report hot, fresh chicken and friendly service, a large portion of feedback highlights cold, greasy food and poor order accuracy. It seems to be a hit-or-miss experience depending on the shift working. Management appears to be a point of contention for many unhappy diners.
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Check your order before leaving the drive-thru window to ensure all items are included.
✓ What Works Well
✗ Areas to Improve
Hit or miss on food quality.
Staff needs better training on customer service.
Cleanliness is a major concern.