3900 Hess Ave, Saginaw, Michigan, 48601
This KFC location is a total mixed bag. While some customers praise the manager Pam for her stellar service, many others report long wait times and consistently poor food quality. Complaints about old, dry, or overcooked chicken are frequent. The drive-thru experience is often described as frustrating due to order errors and rude staff. It seems like a hit-or-miss spot depending on who is working.
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If you visit, try to go when Pam is working; she is the secret to a decent experience here.
✓ What Works Well
✗ Areas to Improve
Staff needs better training
Consistency is lacking
Management needs to address food quality