Kids Dental Clinic: Deepali Bhanot
20400 Observation Dr, #208, Germantown, Maryland, 20876
Kids Dental Clinic is a long-standing practice with a loyal following. Many parents appreciate the gentle approach and the long-term relationships they have built with the staff. However, there is a recurring pattern of complaints regarding the front desk staff, specifically regarding rudeness and billing issues. While the clinical care is generally praised, the administrative experience is a major point of contention for many.
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Ask for the office manager directly if you have billing questions; they are often the only ones who can resolve issues.
✓ What Works Well
- Gentle and patient care for children
- Long-term, trusted relationships
- Efficient and professional clinical team
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Billing and insurance communication issues
- Inconsistent bedside manner from some staff
- Is this office good for special needs children?
- Why was I charged for this service?
- How do I handle a billing dispute?
Dr. Bhanot is wonderful, but the front desk makes me want to leave.
They have been our family dentist for 20 years for a reason.
The billing department is very difficult to deal with.
- Category Health & Medical
- City Germantown
- State Maryland
- Postcode 20876
- Country United States
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