9709 Dixie Hwy, Louisville, Kentucky, 40272
Parents generally rave about the staff's patience and ability to make kids feel comfortable, especially those with special needs. The office is colorful and welcoming, which helps ease anxiety. However, some parents report significant frustration with administrative hurdles, such as rigid scheduling policies and communication gaps. While the clinical care is often described as spot on, the front desk experience can be hit or miss.
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Call early in the morning to avoid long hold times and confirm your appointment details twice.
✓ What Works Well
✗ Areas to Improve
The clinical team is great with anxious kids
Admin staff can be rude on the phone
Scheduling is a headache