Kids Family Dental - Brewster Pediatrics
1591 NY-22, Bldg 2, Brewster, New York, 10509
Parents generally love the clinical care and the way staff handles anxious kids, often calling the dentists spot on with their approach. However, the office management is a major pain point, with frequent last-minute cancellations and billing issues causing real frustration. While the medical team gets high marks for being kind and efficient, the front desk operations are a mess. Many families feel the administrative side doesn't match the quality of the dental work.
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Always verify your insurance coverage directly with your provider before the visit, as the front desk may provide inaccurate information.
✓ What Works Well
- Excellent with anxious or special needs children
- Friendly and skilled dental staff
- Clean and kid-friendly environment
✗ Areas to Improve
- Frequent last-minute appointment cancellations
- Poor communication from front desk
- Billing and insurance transparency issues
- Why do you keep cancelling my appointments?
- Is this office in-network for my insurance?
- Can I stay with my child during the procedure?
Great clinical care but the front desk is a disaster.
They need to stop cancelling appointments six months out.
The dentists are amazing, but the billing department is a headache.
- Category Health & Medical
- City Brewster
- State New York
- Postcode 10509
- Country United States
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