758 S Willow Ave, Cookeville, Tennessee, 38501
This pediatric office has a very loyal following for its doctors, but the administrative side is a frequent source of frustration. Many parents report rude front desk staff, billing issues, and rigid policies that make it difficult to get appointments. While the clinical care is often praised, the office management is a significant pain point.
If you have billing questions, ask to speak with a manager directly, as the front desk staff may not have the authority to resolve them.
✓ What Works Well
✗ Areas to Improve
Doctors are great, staff is terrible
Very efficient care
Billing is a nightmare