5133 S Lakeland Dr, Suite 4, Lakeland, Florida, 33813
This office faces significant criticism regarding its administrative operations. While many parents appreciate the neurologist's expertise and bedside manner, the front desk is frequently described as rude, unorganized, and difficult to reach. Long wait times and issues with insurance billing are major pain points. Some families feel like they are just being processed rather than cared for, though a subset of patients remains loyal due to the doctor's quality of care.
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Use the patient portal for communication if you can't get through on the phone, but expect delays.
✓ What Works Well
✗ Areas to Improve
Great doctor, terrible office management.
Impossible to schedule or reschedule appointments.
The office environment feels outdated and chaotic.