Kids Smile Dental-Dr. Tannaz Poursaeid, DDS
19735 Germantown Rd, #220, Germantown, Maryland, 20874
Kids Smile Pediatric Dentistry is a well-established practice with many loyal families. Parents appreciate the gentle, patient approach of Dr. Poursaeid and her team, especially with anxious children. However, there are recurring complaints about administrative issues, including billing disputes, rude front desk staff, and scheduling difficulties. While the clinical care is generally highly rated, the administrative experience is a significant pain point for some.
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Always get a written estimate and verify your insurance coverage before any major procedure.
✓ What Works Well
- Gentle and patient care for children
- Excellent for anxious patients
- Long-standing community presence
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Billing and insurance communication issues
- Inconsistent bedside manner from some staff
- Do they accept my insurance?
- Are they good with dental anxiety?
- How do I schedule an appointment?
Dr. P is amazing, but the front office is a nightmare.
They made my child feel so comfortable.
Billing is a mess; be very careful with your paperwork.
- Category Health & Medical
- City Germantown
- State Maryland
- Postcode 20874
- Country United States
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