19735 Germantown Rd, #220, Germantown, Maryland, 20874
Kids Smile Pediatric Dentistry is a well-established practice with many loyal families. Parents appreciate the gentle, patient approach of Dr. Poursaeid and her team, especially with anxious children. However, there are recurring complaints about administrative issues, including billing disputes, rude front desk staff, and scheduling difficulties. While the clinical care is generally highly rated, the administrative experience is a significant pain point for some.
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Always get a written estimate and verify your insurance coverage before any major procedure.
✓ What Works Well
✗ Areas to Improve
Dr. P is amazing, but the front office is a nightmare.
They made my child feel so comfortable.
Billing is a mess; be very careful with your paperwork.