Kids & Teens Primary Healthcare
2785 Lawrenceville Hwy, # 207, Decatur, Georgia, 30033
Kids & Teens Primary Healthcare is a polarizing practice. Many parents love the doctors, particularly Dr. Tia and Dr. Burns, for their compassionate and thorough care. However, there are significant and recurring complaints about the front office staff, long wait times, and difficulty in reaching the office by phone. The administrative side seems to be a major pain point for many families.
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If you have an urgent issue, try to arrive early or call repeatedly; the admin side is often the bottleneck.
✓ What Works Well
- Compassionate and thorough doctors
- Great with special needs children
- Friendly nursing staff
✗ Areas to Improve
- Rude and unorganized front office
- Long wait times
- Difficulty reaching the office by phone
- Why is it so hard to reach someone by phone?
- Are the wait times always this long?
Great doctors, but the front desk needs training
The admin side is a nightmare
Compassionate and exceptional care
- Category Health & Medical
- City Decatur
- State Georgia
- Postcode 30033
- Country United States
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