145 W Main St, Sanford, North Carolina, 27332
While the pediatricians themselves are frequently praised for their care and expertise, the office management is a major source of frustration. Many parents report rude front-desk staff, difficulty reaching the office by phone, and long wait times for appointments. It is a classic case of great medical care overshadowed by poor administrative service.
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If you have an urgent concern, try arriving at the office early or using the patient portal, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
Love the doctors, hate the office staff.
It's impossible to get someone on the phone.
Great care, but the administrative headache is too much.