Kimpton Cardinal Hotel
51 4th St E, Winston-Salem, North Carolina, 27101
The Kimpton Cardinal Hotel is praised for its stunning Art Deco architecture and unique amenities like the basement bowling alley. Guests love the historic vibe and central downtown location. However, service consistency is a major pain point, with many reports of rude staff and poor communication regarding bookings. While the rooms are stylish, some find the layouts awkward and the maintenance lacking. It is a beautiful property that often struggles to deliver a seamless luxury experience.
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Check the basement recreation area early in your stay to ensure the bowling alley is operational.
✓ What Works Well
- Stunning historic architecture
- Fun basement recreation area
- Great downtown location
✗ Areas to Improve
- Inconsistent customer service
- Confusing booking policies
- Maintenance and noise issues
- Is there on-site parking?
- Are the amenities always open?
The building is beautiful but the service needs work.
Bowling alley is a total blast.
Booking through third parties is a headache.
- Category Hospitality
- City Winston-Salem
- State North Carolina
- Postcode 27101
- Country United States
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