3172 Bill Beck Blvd, Kissimmee, Florida, 34744
Patients are split between praising the surgical skill of the doctors and expressing deep frustration with the front office. While many find the actual procedures painless and efficient, the administrative side is a mess. Long wait times, poor communication regarding insurance, and rude staff are common complaints. It seems like a place where the clinical work is spot on, but the office management needs a serious overhaul.
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Always verify insurance coverage and prior authorizations yourself before the appointment day to avoid surprise out-of-pocket costs.
✓ What Works Well
✗ Areas to Improve
The doctors are great but the front desk is a nightmare.
They need to respect patient time more.
Great surgical results, but the billing process is a headache.