Other · Home Appliances

KitchenAid Headquarters

553 Benson Rd, Benton Harbor, Michigan, 49022

Google Maps Updated: 19 May 2026
Authenticity Score: 92/100
About

Customers are extremely frustrated with this brand, citing poor product quality, expensive repairs, and abysmal customer service. Many report that appliances fail shortly after the warranty expires, and the company is often unwilling to help. While some still love the iconic stand mixer, the overall sentiment toward their major appliances is overwhelmingly negative.

Our Review Process
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Most Relevant
20
Newest
19
Highest rating
20
Lowest rating

We analyze 79 public reviews for KitchenAid Headquarters using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
General Service 10/100
Facilities 40/100
Pro Tip

If you have a major issue, document everything and consider filing a complaint with the Better Business Bureau.

Home appliances
Stand mixers
Pros & Cons

✓ What Works Well

  • Iconic stand mixer
  • Aesthetically pleasing

✗ Areas to Improve

  • Poor product quality
  • Abysmal customer service
  • Expensive repairs
Frequently Asked Questions
  • How do I get a refund?
  • Why is my appliance failing?
  • Does the warranty cover this?
User Feedback

Worst company ever

Products are junk

Customer service is a nightmare