3005 Niagara Falls Blvd, Amherst, New York, 14228
Customers are split between praising individual drivers for being professional and helpful, and venting about severe delays and poor communication from the office. Many report long wait times and inconsistent pricing. While the field staff often gets a thumbs up for their attitude, the management side seems to struggle with reliability. It is a hit-or-miss experience depending on who you get on the phone.
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Request a specific driver if you have had a good experience previously, as the field staff is often better than the dispatch.
✓ What Works Well
✗ Areas to Improve
Drivers are spot on and very helpful.
Office staff needs to improve communication.
Wait times are a major pain.