700 W Ironwood Dr, #320, Coeur d'Alene, Idaho, 83814
Kootenai Heart Clinics receives high marks for life-saving care and professional medical staff. Patients appreciate the thorough explanations and the collaborative team approach. However, there is a recurring theme of frustration regarding the front desk staff, with some patients reporting rude or dismissive behavior during check-in. Despite administrative hurdles, the clinical outcomes remain the primary draw.
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If you have a complex cardiac history, the clinical care is spot on, but be prepared to advocate for yourself at the front desk.
✓ What Works Well
✗ Areas to Improve
Doctors are top-notch
Front office needs a serious attitude check
Great team-based care