Kotz Heating, Cooling and Plumbing
Home Services · HVAC and Plumbing

Kotz Heating, Cooling and Plumbing

3460 Floradale St, Waterford Township, Michigan, 48329

Google Maps Updated: 20 May 2026
Authenticity Score: 70/100
About

Kotz Heating, Cooling and Plumbing has a very mixed reputation. While many long-term customers appreciate their service and professionalism, there are numerous recent complaints about aggressive sales tactics, misdiagnosis, and poor customer service. It is a company that seems to have shifted from a trusted local provider to one that some customers feel is overly focused on sales.

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We analyze 78 public reviews for Kotz Heating, Cooling and Plumbing using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Professionalism 65/100
Communication 60/100
Pro Tip

Always get a second opinion before agreeing to a major system replacement.

Full service
Emergency ready
Pros & Cons

✓ What Works Well

  • Fast emergency response
  • Professional and skilled technicians
  • Long-standing local reputation

✗ Areas to Improve

  • Aggressive sales tactics
  • Inconsistent diagnosis and pricing
  • Poor customer service for some
Frequently Asked Questions
  • Do they offer second opinions?
  • Are their prices competitive?
  • How do they handle warranty claims?
User Feedback

They tried to sell me a new furnace I didn't need.

Great service for years, but lately it's been pushy.

Professional and fast, but very expensive.