Kremer Dental Care - Philadelphia Square
140 Independence Cir, Chico, California, 95973
Patients generally praise the clinical skill and compassionate nature of the dentists, often highlighting how the team manages dental anxiety. However, there is a recurring pattern of frustration regarding front-office management, specifically billing discrepancies and appointment cancellations. While many find the care top-notch, others feel like just a number when dealing with administrative errors. It is a mixed bag where the medical side shines but the office operations often fall short.
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Always request an itemized bill before paying upfront to avoid the common billing disputes reported by long-term patients.
✓ What Works Well
- Compassionate and gentle dental care
- Effective management of dental anxiety
- Modern technology and in-house services
✗ Areas to Improve
- Frequent billing and bookkeeping issues
- Unreliable appointment scheduling
- Rude or dismissive front-office staff
- Why am I being billed for services I already paid for?
- How do I resolve a scheduling error?
Clinical staff is spot on with patient comfort.
Billing department needs a serious overhaul.
Great dental work, but the admin side is a headache.
- Category Health & Medical
- City Chico
- State California
- Postcode 95973
- Country United States
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