Retail & Malls · Supermarket
Kroger
445 S Jefferson Ave, Cookeville, Tennessee, 38501
Google Maps
Updated: 20 May 2026
Authenticity Score: 78/100
About
This store is a popular choice for many locals, appreciated for its variety and pharmacy services. However, it faces significant criticism regarding customer service, stock levels, and store cleanliness. Many shoppers feel that management could be more responsive to customer needs and that the store's overall atmosphere has declined over time.
Our Review Process
20
Most Relevant
8
Newest
20
Highest rating
20
Lowest rating
We analyze 68 public reviews for Kroger using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
74/100
Crowd Management
65/100
Pro Tip
Check the app for digital coupons before you shop.
Pharmacy available
Floral department
Pros & Cons
✓ What Works Well
- Good variety
- Pharmacy available
- Convenient location
✗ Areas to Improve
- Poor customer service
- Inconsistent stock
- Cleanliness issues
Frequently Asked Questions
- Is the pharmacy efficient?
- Are the shelves well-stocked?
- Is the staff friendly?
User Feedback
Pharmacy crew is great.
Customer service needs a serious upgrade.
Stock levels are often hit or miss.
Quick Info
- Category Retail & Malls
- City Cookeville
- State Tennessee
- Postcode 38501
- Country United States
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