Food & Beverage · Grocery Store
Kroger
1510 Eastridge Rd, Richmond, Virginia, 23229
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Updated: 20 May 2026
Authenticity Score: 65/100
About
This location is currently struggling with significant customer service and operational issues. Many shoppers report long lines, poor stock levels, and rude staff. While a few employees are highlighted for their excellent service, the overall consensus is that the store has declined in quality, leading many to seek alternatives.
Our Review Process
20
Most Relevant
16
Newest
20
Highest rating
20
Lowest rating
We analyze 76 public reviews for Kroger using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
60/100
Value for Money
55/100
Pro Tip
If you find a helpful employee, note their name; they are the exception to the rule at this location.
Long wait times
Stock issues
Pros & Cons
✓ What Works Well
- Some excellent staff members
- Good product variety when stocked
✗ Areas to Improve
- Long checkout lines
- Poor stock levels
- Rude customer service
Frequently Asked Questions
- Why is the service desk closed?
- Why are the shelves empty?
- Why is the staff so rude?
User Feedback
Service has declined significantly
Management needs to step up
Some staff are rockstars
Quick Info
- Category Food & Beverage
- City Richmond
- State Virginia
- Postcode 23229
- Country United States
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