Kroger
5717 MacCorkle Ave SE, Charleston, West Virginia, 25304
This Kroger location is a polarizing one. While some long-time shoppers appreciate the friendly staff and convenience, many others are deeply dissatisfied with the store's cleanliness, stock levels, and customer service. Long lines and a lack of staff at the customer service desk are common complaints. It's a store that seems to be struggling to meet customer expectations.
We analyze 72 public reviews for Kroger using our data models and filter out spam to highlight only authentic feedback.
Go early in the day to avoid the crowds and find better stock.
✓ What Works Well
- Convenient location
- Some friendly staff
- Good coupons
✗ Areas to Improve
- Dirty store
- Poor customer service
- Long wait times
- Why is the customer service desk always closed?
- Why are the shelves empty?
- Is the store clean?
The store is a mess.
Some staff are spot on, others are rude.
Great bang for the buck if you use the app.
- Category Retail & Malls
- Neighborhood Kanawha City
- City Charleston
- State West Virginia
- Postcode 25304
- Country United States
