Retail & Malls · Supermarket
Kroger
811 Gay St, Portsmouth, Ohio, 45662
Google Maps
Updated: 20 May 2026
Authenticity Score: 70/100
About
This Kroger location is a busy store that offers a wide range of products. While many customers appreciate the convenience and the friendly staff, there are frequent complaints about long checkout lines, poor online order fulfillment, and inconsistent customer service. It is a functional store that serves the community, but it often struggles with operational efficiency.
Our Review Process
20
Most Relevant
9
Newest
20
Highest rating
20
Lowest rating
We analyze 69 public reviews for Kroger using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
75/100
Crowd Management
40/100
Pro Tip
Check your receipt for pricing errors before leaving the store.
Product Variety: High
Service Quality: Low
Pros & Cons
✓ What Works Well
- Wide product selection
- Convenient location
- Friendly staff
✗ Areas to Improve
- Long checkout lines
- Poor online order fulfillment
- Inconsistent customer service
Frequently Asked Questions
- Why are the lines so long?
- Is the online pickup reliable?
- Are the prices accurate?
User Feedback
Great selection
Service is hit or miss
Checkout is slow
Quick Info
- Category Retail & Malls
- City Portsmouth
- State Ohio
- Postcode 45662
- Country United States
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