Kroger
1637 E US Hwy 36, Urbana, Ohio, 43078
This Kroger is a staple for many, with customers praising the pharmacy and the variety of fresh produce. However, the store faces heavy criticism regarding its aging infrastructure, cleanliness, and occasional rude service. Many shoppers feel the store is overdue for a major renovation, though the staff in specific departments like the pharmacy often receive high marks for their helpfulness.
We analyze 71 public reviews for Kroger using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Excellent pharmacy staff
- Good variety of fresh produce
- Convenient location
✗ Areas to Improve
- Store is aging and needs renovation
- Inconsistent customer service
- Self-checkout can be slow and glitchy
- Are there any plans for a store remodel?
- Why are the self-checkout lines always so slow?
- Is the pharmacy open on weekends?
The pharmacy team is the best part of this store.
It feels like the store hasn't been updated in decades.
Great deals if you use the loyalty card.
- Category Retail & Malls
- City Urbana
- State Ohio
- Postcode 43078
- Country United States
