KVH ENT & Allergy
100 E Jackson Ave, Suite 102, Ellensburg, Washington, 98926
Dr. Shawn Rogers is highly regarded for her expertise and active listening. However, the clinic faces significant criticism regarding the front desk staff, with reports of rudeness, dismissiveness, and even discriminatory behavior. While the medical care is often excellent, the administrative experience is a major pain point for many.
We analyze 64 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble with the front desk, try to communicate directly with the medical assistant or nurse if possible.
✓ What Works Well
- Expert and thorough doctor
- Good listener
- Effective treatments
✗ Areas to Improve
- Rude front desk staff
- Poor phone communication
- Reports of dismissive behavior
- Why is it so hard to get a call back?
- Are the front desk staff always this rude?
Dr. Rogers is amazing, but the front desk is a nightmare.
Great medical care, but the administrative side is lacking.
I felt dismissed and unheard by the staff.
- Category Health & Medical
- City Ellensburg
- State Washington
- Postcode 98926
- Country United States
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