Personal Care · Nail Salon
LA Nails & spa
41 S Telegraph Rd, Pontiac, Michigan, 48341
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Updated: 18 May 2026
Authenticity Score: 75/100
About
This salon is frequently criticized for poor customer service and aggressive techniques. While some customers have had good experiences with specific techs like Jenny, many others report feeling rushed, overcharged, or disrespected. It's a polarizing spot with significant complaints about professionalism.
Our Review Process
20
Most Relevant
16
Newest
20
Highest rating
20
Lowest rating
We analyze 76 public reviews for LA Nails & spa using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Equipment & Hygiene
50/100
Staff Behavior
40/100
Pro Tip
Book with Jenny at booth #9 to avoid the common service issues found elsewhere in the shop.
Walk-in friendly
Large staff
Pros & Cons
✓ What Works Well
- Jenny is highly recommended
- Affordable pricing
- Plenty of staff
✗ Areas to Improve
- Rude customer service
- Aggressive nail removal
- Inconsistent quality
Frequently Asked Questions
- Is Jenny available?
- Why are the prices so high?
- Do they fix mistakes?
User Feedback
Jenny is the best.
Service feels very rushed.
Staff can be very rude.
Quick Info
- Category Personal Care
- Neighborhood Pontiac
- City Pontiac
- State Michigan
- Postcode 48341
- Country United States
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