78-595 CA-111, Suite 300, La Quinta, California, 92253
This practice has a polarized reputation. Many patients love the clinical staff, especially the hygienists and orthodontists, praising their skill and friendliness. However, there are frequent, serious complaints about aggressive upselling, poor administrative communication, and long wait times. The front office management is a major pain point for many.
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Always get a second opinion before agreeing to expensive, non-routine procedures at this office.
✓ What Works Well
✗ Areas to Improve
The clinical team is great, but the front office is a nightmare.
They try to upsell everything.
Great results with braces, but the billing is confusing.