2989 Sunset Blvd, West Columbia, South Carolina, 29169
Patients frequently highlight the exceptional bedside manner of specific providers like Kaitlyn and Dr. Patel, noting they feel heard and cared for. However, the clinic faces severe criticism regarding administrative operations, specifically phone accessibility and billing disputes. While the clinical care is often described as excellent, the operational friction is causing significant frustration for long-term patients.
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If you have billing questions, try to visit in person rather than calling, as phone lines are notoriously unresponsive.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff makes it hard to stay.
Kaitlyn is a total pro, she really listens to my concerns.
Billing is a nightmare, it's a shame because the medical care is solid.