8300 Tyler Blvd, Suite 300, Mentor, Ohio, 44060
Patients are deeply divided. While many praise the doctors for their medical skill and compassion, the front desk staff is frequently described as rude, dismissive, and unorganized. Long wait times and poor communication regarding appointments are major pain points. Some patients feel their urgent medical concerns are ignored, leading to significant frustration.
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Try the Concord location if you want a smoother experience with the front desk staff.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the reception team needs training.
Scheduling is a nightmare.
Felt ignored during a medical emergency.