Health & Medical · Primary Care Clinic

Lake Serene Clinic: Western Washington Medical Group

3501 Shelby Rd, Suite B, Lynnwood, Washington, 98087

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

This clinic is highly valued by long-term patients for its personalized, family-like atmosphere and attentive providers. However, recent changes in staff and management have led to significant complaints about rudeness, poor communication, and administrative errors. While the clinical care is often excellent, the administrative experience has become a major source of frustration.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 80/100
Admin Efficiency 35/100
Pro Tip

If you have issues with the front desk, try to communicate directly with your provider's nurse or via the patient portal.

In-office labs
Evening hours available
Pros & Cons

✓ What Works Well

  • Personalized, family-like care
  • Attentive and knowledgeable providers
  • Same-day appointment availability

✗ Areas to Improve

  • Rude and unprofessional front desk staff
  • Poor communication and administrative errors
  • Inconsistent service quality
Frequently Asked Questions
  • Why is it so hard to reach the office?
  • Are they accepting new patients?
User Feedback

Great clinical care, poor admin

Used to be better

Providers are the saving grace

Location Details
Street: 3501 Shelby Rd, Suite B
Neighborhood: Lynnwood
City: Lynnwood
State: Washington
Postcode: 98087
Country: United States
Location
3501 Shelby Rd # B, Lynnwood, WA 98087
Quick Info
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