Lakeshore Bone & Joint Institute
601 Gateway Blvd, Chesterton, Indiana, 46304
Patients generally praise the medical expertise of the surgeons, noting successful outcomes and relief from chronic pain. However, the administrative side is a major pain point, with frequent complaints about long wait times, poor scheduling, and rude front-desk staff. While the doctors are often described as professional and caring, the billing department and patient registration processes are seen as disorganized and frustrating. Overall, it is a mixed bag where the clinical care is often top-notch, but the office experience can be a real headache.
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Try to schedule your appointments for the very first slot of the day to avoid the notorious afternoon wait times.
✓ What Works Well
- Highly skilled surgeons
- Effective pain relief treatments
- Modern facility
✗ Areas to Improve
- Extremely long wait times
- Rude administrative staff
- Billing and insurance confusion
- Why is the wait time so long?
- Does this office accept my insurance?
Great medical care but the front office is a mess.
Doctors are spot on, but the scheduling is a nightmare.
Billing department needs a serious overhaul.
- Category Health & Medical
- City Chesterton
- State Indiana
- Postcode 46304
- Country United States
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