6225 Prairie St, Muskegon, Michigan, 49444
This practice is a polarizing one. Many patients love the medical spa services and find the doctors to be highly skilled and efficient. On the flip side, there is a loud chorus of complaints regarding the office's administrative side—specifically, the difficulty in reaching anyone by phone, long wait times, and what some describe as a cold or impersonal atmosphere. It seems to be a place where the medical care is good, but the customer service experience can be quite frustrating.
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Use their online portal for scheduling if you find it impossible to get through on the phone.
✓ What Works Well
✗ Areas to Improve
Great medical care, but the front office is a nightmare.
I felt like a number, not a patient.
The doctors are excellent, but the admin side needs work.