Lakeshore Dermatology Laser & Medical Spa
6225 Prairie St, Muskegon, Michigan, 49444
This practice is a polarizing one. Many patients love the medical spa services and find the doctors to be highly skilled and efficient. On the flip side, there is a loud chorus of complaints regarding the office's administrative side—specifically, the difficulty in reaching anyone by phone, long wait times, and what some describe as a cold or impersonal atmosphere. It seems to be a place where the medical care is good, but the customer service experience can be quite frustrating.
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Use their online portal for scheduling if you find it impossible to get through on the phone.
✓ What Works Well
- Skilled medical and spa providers
- Efficient on-the-spot treatments
- Clean and modern facility
✗ Areas to Improve
- Extremely difficult to reach by phone
- Long wait times for appointments
- Some staff perceived as cold or rude
- Why is it so hard to get someone on the phone?
- Are the spa services worth the cost?
Great medical care, but the front office is a nightmare.
I felt like a number, not a patient.
The doctors are excellent, but the admin side needs work.
- Category Health & Medical
- City Muskegon
- State Michigan
- Postcode 49444
- Country United States
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