Lane & Associates Family Dentistry - Jacksonville
3445 Henderson Dr, Jacksonville, North Carolina, 28546
This practice has a long history, but recent reviews suggest a decline in service quality following a management change. While many patients still love their long-term hygienists and specific dentists, there are frequent complaints about billing errors, rude administrative staff, and poor communication regarding insurance.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a long-standing relationship with a specific hygienist, try to stick with them, but be wary of billing changes.
✓ What Works Well
- Kind and professional hygienists
- Good clinical care from specific dentists
- Easy scheduling for some
✗ Areas to Improve
- Billing and insurance nightmares
- Rude administrative staff
- Poor communication after management change
- Why am I getting a bill months later?
- Is this office still the same as it used to be?
The clinical staff is great, but the billing department is a mess.
I've been a patient for years, but the recent changes are disappointing.
Always get a written estimate before any work.
- Category Health & Medical
- City Jacksonville
- State North Carolina
- Postcode 28546
- Country United States
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