Lane & Associates Family Dentistry - Raleigh Neuse
700 Exposition Pl, Ste 151, Raleigh, North Carolina, 27615
Patients frequently highlight the warm, welcoming atmosphere and the exceptional customer service provided by the front desk. While the clinical care is generally well-regarded, there are recurring complaints about billing transparency and administrative organization. It's a solid choice for those who value a friendly environment, provided you stay on top of your own insurance details.
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Always verify your insurance coverage directly with your provider before your visit, as the office billing department can be prone to errors.
✓ What Works Well
- Excellent front desk service
- Welcoming and peaceful office environment
- Quick appointment scheduling
✗ Areas to Improve
- Billing and insurance communication issues
- Inconsistent administrative follow-through
- Occasional long wait times
- Why am I receiving a bill for a covered service?
- Is this office in-network with my insurance?
Rashya at the front desk is a total gem.
Great clinical care, but the billing department is a headache.
They made me feel so comfortable despite my dental phobia.
- Category Health & Medical
- City Raleigh
- State North Carolina
- Postcode 27615
- Country United States
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