Lane & Associates Family Dentistry - Winston Salem
108 Piccadilly Dr, Suite A, Winston-Salem, North Carolina, 27104
This practice receives mixed reviews. Many patients love the clinical staff, specifically Dr. Mac and his assistants, for their gentle and calming approach. However, there is a significant volume of complaints regarding front-desk management, scheduling errors, and billing transparency. It seems like a tale of two offices: great care in the back, but chaotic administration.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always confirm your appointment via phone and ask for a written cost estimate before starting any procedure.
✓ What Works Well
- Gentle dental assistants
- Calming environment
- Quick emergency scheduling
✗ Areas to Improve
- Poor front desk communication
- Billing transparency issues
- Frequent appointment rescheduling
- Why was my appointment cancelled?
- Are there hidden fees?
Great clinical care
Frustrating administrative process
Massage chairs are a nice touch
- Category Health & Medical
- City Winston-Salem
- State North Carolina
- Postcode 27104
- Country United States
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