Health & Medical · Family Dentistry

Lane & Associates Family Dentistry

120 NE Maynard Rd, Suite C, Cary, North Carolina, 27513

Google Maps Updated: 14 May 2026
Authenticity Score: 76/100
About

This office is highly praised for its clinical staff, particularly the hygienists who are described as gentle and thorough. However, the practice is plagued by persistent administrative and billing issues. Patients often report feeling frustrated by the lack of communication and the rigid, sometimes punitive, office policies.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
20
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 80/100
Admin Efficiency 30/100
Pro Tip

Keep detailed records of all your appointments and billing statements, as the office is known for administrative errors.

Excellent hygienist team
High administrative turnover
Pros & Cons

✓ What Works Well

  • Gentle and thorough hygienists
  • Professional and knowledgeable dentists
  • Welcoming office atmosphere

✗ Areas to Improve

  • Persistent billing and insurance errors
  • Poor administrative communication
  • Rigid and punitive cancellation policies
Frequently Asked Questions
  • Why am I being billed for a service my insurance covers?
  • Why was my appointment canceled without notice?
User Feedback

Clinical staff is 5 stars, but the billing department is 1 star.

They canceled my appointment without telling me.

Melissa is the best hygienist I've ever had.

Location Details
Street: 120 NE Maynard Rd, Suite C
Neighborhood: Cary
City: Cary
Postcode: 27513
Country: United States
Location
120 NE Maynard Rd Suite C, Cary, NC 27513
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.