Lane Heder, PAC | Layton Family Medicine
3225 W Gordon Ave, Suite 1, Layton, Utah, 84041
Patients generally find Dr. Heder to be a caring, attentive, and thorough provider who takes the time to listen. While many appreciate his bedside manner, there is a recurring frustration regarding the clinic's administrative staff and communication delays. Some patients feel the front desk is disorganized, making it hard to get follow-up calls or timely test results. Overall, the clinical care is seen as top-notch, but the office operations can be a bit of a headache.
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If you need test results, call the office directly rather than waiting for them to reach out, as their follow-up system is inconsistent.
✓ What Works Well
- Attentive and caring bedside manner
- Thorough medical explanations
- Comfortable and non-judgmental environment
✗ Areas to Improve
- Poor administrative communication
- Long wait times for test results
- Difficulty reaching staff by phone
- Why is it so hard to get a follow-up call?
- Are the wait times usually this long?
Great doctor, but the office staff needs a serious upgrade.
Lane is a good dude who actually listens.
Communication is a major weak point here.
- Category Health & Medical
- City Layton
- State Utah
- Postcode 84041
- Country United States
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