1035 1st Ave, Laurel, Montana, 59044
Patients generally appreciate the providers' willingness to listen and their thorough approach to care. Many feel like family and value the personal connection with doctors like Dr. Williams and Dr. Biehl. However, some report significant frustration with administrative staff, specifically regarding appointment scheduling and perceived rudeness. While the clinical care is often rated highly, the front-office experience is a major pain point for several users.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you struggle with the online portal, call early in the morning to speak with a nurse directly for better results.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the front desk needs a total overhaul.
Felt heard and respected during my visit.
Administrative hurdles make it hard to get the care I need.