Leesburg Sterling Family Practice - Stone Springs
24430 Stone Springs Blvd, #135, Dulles, Virginia, 20166
Patients generally appreciate the medical providers, particularly Joy Saari and Dr. Charen, for their bedside manner. The main pain point is the front office staff, who are frequently described as rude or unhelpful. Communication regarding prescriptions and appointments is a recurring frustration for long-term patients.
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Use the patient portal for all prescription requests to bypass the phone lines.
✓ What Works Well
- Excellent, caring physicians
- Patient-centered approach
- Good portal communication
✗ Areas to Improve
- Rude front desk staff
- Poor prescription management
- Difficulty scheduling
- Why is it so hard to get a prescription refill?
- Are they accepting new patients?
Doctors are lovely but the staff is a letdown
Great medical care, poor customer service
Long-term patients feeling ignored
- Category Health & Medical
- City Dulles
- State Virginia
- Postcode 20166
- Country United States
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