Legacy Dermatology Group
1392 Cass Lake Rd, Waterford Township, Michigan, 48328
Patients are divided on their experience at this clinic. Many praise the medical providers for their knowledge and the beautiful, clean facility. However, a significant number of patients report major issues with the front desk staff, billing transparency, and communication. The practice's response to negative feedback is often perceived as defensive, which further alienates some patients.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Knowledgeable and professional doctors
- Beautiful and clean facility
- Effective skin treatments
✗ Areas to Improve
- Rude and dismissive front desk staff
- Billing and insurance transparency issues
- Poor communication and long wait times
- Why are there hidden fees?
- Is it possible to speak to a real person?
Great medical care, but the admin side is frustrating.
The office is beautiful, but the staff needs training.
Billing practices feel like a scam.
- Category Health & Medical
- City Waterford Township
- State Michigan
- Postcode 48328
- Country United States
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