Health & Medical · Family Medicine

Legacy Family Medicine

11602 Lake Underhill Rd, STE 119, Orlando, Florida, 32825

Google Maps Updated: 13 May 2026
Authenticity Score: 72/100
About

This practice is highly polarizing. While many patients praise Dr. Hardy for his compassionate, holistic approach and ability to get to the root of health issues, there is a significant volume of negative feedback regarding the office staff, billing practices, and communication. Many patients feel that the administrative side of the practice is unprofessional and money-focused, which detracts from the medical care.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 20/100
Pro Tip

If you have billing concerns, try to speak directly with the billing department or office manager rather than the front desk.

Holistic care
Long-term patient base
Pros & Cons

✓ What Works Well

  • Compassionate doctor
  • Holistic approach
  • Effective treatments

✗ Areas to Improve

  • Unprofessional office staff
  • Billing and insurance issues
  • Poor communication
Frequently Asked Questions
  • Is he accepting new patients?
  • Why was I charged this fee?
  • How do I get my records?
User Feedback

Great doctor, terrible staff

Billing is a nightmare

Hard to get appointments

Location Details
Street: 11602 Lake Underhill Rd, STE 119
Neighborhood: Orlando
City: Orlando
State: Florida
Postcode: 32825
Country: United States
Location
11602 Lake Underhill Rd STE 119, Orlando, FL 32825
Quick Info
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