Legacy Medical Care- Elgin
860 Summit St, Suite 231, 241, Elgin, Illinois, 60120
Legacy Medical Care is a mixed bag. Dr. Roxas is widely loved for his personality and care, but the clinic's administrative organization is a frequent source of frustration. Patients report issues with medical records, insurance handling, and rude staff members. It's a place where the doctor is great, but the system around him is struggling.
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If you need records transferred, do it yourself and bring them in; don't rely on the office to handle the faxing.
✓ What Works Well
- Dr. Roxas is friendly and listens
- Good bedside manner
- Convenient location
✗ Areas to Improve
- Disorganized medical records
- Rude front desk staff
- Strict and inflexible appointment policies
- Why is it so hard to get medical records transferred?
- Is Dr. Roxas accepting new patients?
Dr. Roxas is amazing, but the office is a mess.
The nurses can be quite rude.
Great doctor, but the administrative side is a total headache.
- Category Health & Medical
- City Elgin
- State Illinois
- Postcode 60120
- Country United States
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