Legend Orthopedics - Augusta
811 13th St, Building 3 Suite 20, Augusta, Georgia, 30901
Patients generally praise the medical expertise of the surgeons, noting successful outcomes and clear communication. However, the front office staff frequently receives criticism for being rude, unhelpful, and disorganized. Many patients feel the administrative side is overloaded, leading to long wait times and poor follow-up. While the doctors are seen as top-notch, the office management often leaves people feeling frustrated.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always double-check your appointment location in person, as email confirmations can sometimes be misleading.
✓ What Works Well
- Highly skilled surgeons
- Clear explanations of procedures
- Successful surgical outcomes
✗ Areas to Improve
- Rude front office staff
- Poor communication regarding appointments
- Long wait times
- Why is it so hard to get a return call from the billing department?
- Do I really need to come in person for all this paperwork?
Doctors are spot on, but the admin team needs a reality check.
Great medical care, but the front desk makes you feel like a burden.
The surgeons are worth the wait, but the office chaos is real.
- Category Health & Medical
- City Augusta
- State Georgia
- Postcode 30901
- Country United States
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